BASIC INFORMATION ABOUT VILLIPIHLAJA
Responsibility. This applies both to nature and people. All the activities are arranged respecting nature and customers participating to the activities. Safety is also part of this.
Ecological, ethical and sustainable actions. In all the activies we have tried to use domestic and ecological production and minimize the carbon footprint. Economic sustainability is also an important factor in order too do things of high quality.
High quality and customer orientation. The aim is to produce high quality services which give joy, unique experiences and added value to everyday life of the customer.
The primary area of operation is the Tampere region, but the activities are arrangeable everywhere in Finland.
In the activities that are arranged outdoors, it is good to dress by the weather. For example, major part of the wild vegetable courses are arranged on very easy terrain, but the ground may be wet so it is good to take rubber boots with you. More details about the requirements of a specific experience will be given when you are booking your place.
The valid methods of payment in the Bokun online booking platform are all the major debit/credit cards with Visa/Mastercard/American Express logo. Prepayment by bank transfer is also an option for private customer in the case if such a card is not available. For groups and companies, services can be paid by invoice.
A possible cancellation may be done free of charge 7 days before the start of the booked activity. If cancellation is done within 7 days but before 72 hours before start of the activity, a cancellation fee of 50 % will be charged. In cancellations within 72 hours of booked activity, a cancellation fee of 100 % will be charged. These terms are applicable to group and corporate customers who have booked the activity by email, phone or by other means of communication.
For private customers who have booked an activity through Bokun online booking platform on our website, the cancellation policy will be present and has to be accepted before purchase can take place. These cancellation policies differ from workshop to workshop.
The quotes given to a prospective customers by Villipihlaja are valid for 14 days unless stated otherwise in the offer in question. When confirming a service booking, all the details should be agreed: activity, time, number of participants and possible special needs (e.g. diets, allergies etc. depending on the activity).